RESOLVED: Unable to see my Extractors


Monday 5th September

[19:12 UTC] The issue was confirmed as related to issues with an AWS service that we use. The incident is resolved and everyone should be able to see their Extractors in the Dashboard. Please do get in touch if that is not the case. Quick tip: if you still cannot see your Extractors after a refresh of the page please try logging out and back into

[18:52 UTC] The issues appears to be related to an AWS downtime incident.

[18:32 UTC] We are experiencing an issue where users cannot see their Extractors on their Dashboard ( The engineering team are investigating the issue.

My extractors have all disappeared!
Data and Website View does not match data when Run